Introduction 3
Chapter 1. Social and cultural aspects of speech etiquette 5
1.1 Cultural aspect 5
1.2 Language etiquette 9
Chapter 2. Peculiarities of English speech etiquette 14
2.1 Greetings formulas 14
2.2 Forms of address 16
2.3 Farewell address 19
2.4 Formulas used during telephone conversation 22
2.5 Request, agreement and permission formulas 28
Conclusion 33
List of Literature 35
Appendix 1 Greetings 38
Appendix 2 Forms of address 39